Our Policies

Booking Requirements

• All bookings require a minimum 48-hour advance notice
• Event bookings require a minimum 2-week advance notice
• A valid contact number and email address must be provided
• Special requests should be noted at the time of booking

Confirmation

• All bookings will be confirmed via email within 24 hours
• You will receive a reminder 24 hours before your appointment
• Please contact us immediately if you need to make changes

Individual Services

• Cancellations with 24+ hours notice: Full refund
• Cancellations with 12-24 hours notice: 50% refund
• Cancellations with less than 12 hours notice: No refund
• No-shows: No refund

Event Services

• Cancellations with 7+ days notice: Full refund minus 10% processing fee
• Cancellations with 3-7 days notice: 50% refund
• Cancellations with less than 3 days notice: No refund

Weather Policy

• Outdoor events may be rescheduled due to severe weather
• Indoor alternatives will be offered when possible
• Full refund available if rescheduling is not possible

Payment Methods

• We accept all major credit cards via Square
• Cash payments accepted for in-person services
• Bank transfers available for large event bookings

Payment Terms

• Individual services: Payment due at time of service
• Event services: 50% deposit required to secure booking
• Remaining balance due on the day of service
• Late payment fees may apply for overdue accounts

Health Requirements

• Please inform us of any allergies or skin sensitivities
• We use only high-quality, skin-safe products
• Patch tests available upon request
• Please reschedule if you are feeling unwell

Safety Standards

• All equipment is sanitized between clients
• Single-use items are disposed of properly
• Artists follow strict hygiene protocols
• We maintain comprehensive public liability insurance

Information Collection

• We collect only necessary information for service delivery
• Contact details are used for booking confirmations and reminders
• Photos may be taken for portfolio purposes with consent
• Payment information is processed securely via Square

Information Use

• Personal information is never shared with third parties
• Marketing communications require explicit opt-in consent
• You can request data deletion at any time
• We comply with Australian Privacy Principles

Service Limitations

• Services are provided for temporary decorative purposes only
• Results may vary based on individual skin type and conditions
• We reserve the right to refuse service if safety is compromised
• Age restrictions may apply for certain services

Liability

• Clients assume responsibility for following aftercare instructions
• Ocean Soul Sparkles is not liable for allergic reactions to disclosed ingredients
• Our liability is limited to the cost of the service provided
• Comprehensive insurance covers public liability claims