Our Policies

Return & Refund Policy – OCEANSOULSPARKLES UV Liner Palettes

At OCEANSOULSPARKLES, we want you to love your UV liner palettes! If you're not completely satisfied with your purchase, please review our return and refund policy below.

Returns & Exchanges

Due to the nature of cosmetics and hygiene concerns, we do not accept returns or exchanges on opened or used UV liner palettes. However, if your product arrives damaged or defective, we are happy to assist you!

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package with:

• Your order number
• Clear photos of the product and packaging showing the issue

We will review your request and provide a replacement or refund where applicable.

Refunds & Replacements

Refunds are only issued for items that are:

• Proven to be defective or damaged upon arrival
• Lost in transit (confirmed by tracking)

Refunds will be processed back to the original payment method within 5-10 business days after approval.

Cancellations & Changes

Orders can only be canceled or modified within 12 hours of purchase. Once shipped, we cannot make changes.

Shipping Issues

OCEANSOULSPARKLES is not responsible for lost or stolen packages once marked as delivered by the courier. If you experience an issue with delivery, please contact the shipping carrier directly.

Contact Us

For any return or refund inquiries, reach out to us at Jess@OceanSoulSparkles.com.au with your order details. We're happy to help!

Shipping Information

1. Order Processing

Handling Time: Orders are processed within 1-2 business days (Monday to Friday) after payment confirmation.

2. Shipping Methods and Delivery Times

Domestic Shipping (Australia):

• Standard Parcel Post: Delivery within 2-6 business days, depending on your location.
• Express Post: Next business day delivery within the Express Post network; otherwise, fastest possible delivery.

International Shipping:

• Standard International: Delivery within 6-15 business days, depending on the destination country.
• Express International: Delivery within 2-4 business days to major metropolitan areas.

Please note: Delivery times are estimates and may vary due to factors beyond our control.

3. Shipping Rates

Domestic Shipping:

• Standard Parcel Post: Flat rate of $10.95 AUD for parcels up to 500g.
• Express Post: Flat rate of $14.95 AUD for parcels up to 500g.

International Shipping:

• Standard International: Rates start at $21.00 AUD for parcels up to 500g.
• Express International: Rates start at $45.00 AUD for parcels up to 500g.

Additional charges may apply for heavier parcels. Shipping rates are subject to change based on Australia Post's pricing.

4. Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number.

You can track your parcel using the Australia Post tracking system.

5. Parcel Lockers and Collection Points

For your convenience, Australia Post offers 24/7 Parcel Lockers at various locations.

To use this service, sign up for a free Australia Post account and select your preferred Parcel Locker location during checkout.

6. Delivery Issues

Lost or Damaged Parcels:

• If your parcel is lost or arrives damaged, please contact us within 7 days of the estimated delivery date.
• We will liaise with Australia Post to resolve the issue promptly.

Incorrect Address:

• Ensure your shipping address is correct at the time of order.
• We are not responsible for parcels delivered to an incorrect address provided by the customer.

7. International Customs and Duties

International orders may be subject to customs duties and taxes.

These charges are the responsibility of the recipient and vary by country.

Please check with your local customs office for more information.

8. Contact Us

For any shipping inquiries, please contact us at Jess@oceansoulsparkles.com.au.

We are here to assist you and ensure a smooth delivery experience.

Note: This shipping policy is subject to change without prior notice. Please review it periodically for any updates.