Our Policies

Booking Requirements

• All bookings require a minimum 48-hour advance notice
• Event bookings require a minimum 2-week advance notice
• A valid contact number and email address must be provided
• Special requests should be noted at the time of booking

Confirmation

• All bookings will be confirmed via email within 24 hours
• You will receive a reminder 24 hours before your appointment
• Please contact us immediately if you need to make changes

Individual Services

• Cancellations with 24+ hours notice: Full refund
• Cancellations with 12-24 hours notice: 50% refund
• Cancellations with less than 12 hours notice: No refund
• No-shows: No refund

Event Services

• Cancellations with 7+ days notice: Full refund minus 10% processing fee
• Cancellations with 3-7 days notice: 50% refund
• Cancellations with less than 3 days notice: No refund

Weather Policy

• Outdoor events may be rescheduled due to severe weather
• Indoor alternatives will be offered when possible
• Full refund available if rescheduling is not possible

Payment Methods

• We accept all major credit cards via Square
• Cash payments accepted for in-person services
• Bank transfers available for large event bookings

Payment Terms

• Individual services: Payment due at time of service
• Event services: 50% deposit required to secure booking
• Remaining balance due on the day of service
• Late payment fees may apply for overdue accounts

Health Requirements

• Please inform us of any allergies or skin sensitivities
• We use only high-quality, skin-safe products
• Patch tests available upon request
• Please reschedule if you are feeling unwell

Safety Standards

• All equipment is sanitized between clients
• Single-use items are disposed of properly
• Artists follow strict hygiene protocols
• We maintain comprehensive public liability insurance

Information Collection

• We collect only necessary information for service delivery
• Contact details are used for booking confirmations and reminders
• Photos may be taken for portfolio purposes with consent
• Payment information is processed securely via Square

Information Use

• Personal information is never shared with third parties
• Marketing communications require explicit opt-in consent
• You can request data deletion at any time
• We comply with Australian Privacy Principles

Last Updated: 1/27/2026

Information We Collect

Ocean Soul Sparkles (we, our, or us) collects information to provide better services to our customers. We collect information in the following ways:

Information You Provide

• Booking Information: Name, email address, phone number, service preferences, and special requests
• Contact Information: When you contact us through forms, email, or phone
• Payment Information: Processed securely through Square (we do not store payment details)
• Account Information: If you create an account, we store your preferences and booking history

Information We Collect Automatically

• Website Analytics: Through Google Analytics, we collect anonymous data about how you use our website
• Cookies and Tracking: We use cookies to improve your experience and remember your preferences
• Device Information: Browser type, operating system, IP address (anonymized), and device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, and referral sources

Google Analytics Data Collection

We use Google Analytics to understand how visitors interact with our website. This service collects:

• Anonymized IP addresses (your full IP address is never stored)
• Browser and device information (type, version, screen size)
• Website interaction data (pages viewed, buttons clicked, time on site)
• Geographic location (city/region level only, not precise location)
• Referral information (how you found our website)

Important: We have configured Google Analytics with privacy-friendly settings:

• IP anonymization is enabled
• Data sharing with Google is disabled
• Advertising features are disabled
• User-ID tracking is not used

How We Use Your Information

• Service Delivery: To provide, maintain, and improve our beauty services
• Communication: To send booking confirmations, reminders, and respond to inquiries
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: For accounting, record-keeping, and business analysis

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• Service Providers: With trusted partners who help us operate our business (e.g., Square for payments, Google for analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Retention

• Booking Data: Retained for 7 years for business and tax purposes
• Analytics Data: Google Analytics retains data for 26 months
• Marketing Data: Until you unsubscribe or request deletion
• Account Data: Until you request account deletion

Your Privacy Rights

Under Australian Privacy Principles and international privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Analytics Opt-out: Disable Google Analytics tracking for your visits

Cookie Policy

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies

• Purpose: Required for website functionality and security
• Examples: Session management, shopping cart, security tokens
• Control: Cannot be disabled as they are essential for the website to function

Analytics Cookies

• Purpose: Help us understand how visitors use our website
• Provider: Google Analytics
• Data: Anonymous usage statistics, page views, user interactions
• Control: You can opt-out through our cookie banner or privacy settings

Preference Cookies

• Purpose: Remember your settings and preferences
• Examples: Language preferences, notification settings
• Control: You can manage these through your browser settings

Managing Your Privacy Preferences

You can control your privacy settings in several ways:

• Cookie Banner: When you first visit our site, choose your preferences
• Browser Settings: Configure cookie settings in your browser
• Google Analytics Opt-out: Use the Google Analytics Opt-out Browser Add-on
• Contact Us: Email us at jess@oceansoulsparkles.com.au to update your preferences

Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure hosting with regular security updates
• Limited access to personal information on a need-to-know basis
• Regular security audits and monitoring
• Secure payment processing through PCI-compliant providers

International Data Transfers

Some of our service providers (like Google Analytics) may process data outside of Australia. We ensure that:

• All transfers comply with Australian Privacy Principles
• Adequate protection measures are in place
• Data is processed only for the purposes outlined in this policy

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the Last Updated date
• Sending email notifications for significant changes

Contact Information

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

• Email: jess@oceansoulsparkles.com.au
• Phone: Available through our contact page
• Mail: Ocean Soul Sparkles, Australia

This Cookie Policy explains how Ocean Soul Sparkles uses cookies and similar technologies.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.

Types of Cookies We Use

Managing Cookies

You can control cookies through:

• Our Cookie Banner: Choose your preferences when you first visit
• Browser Settings: Most browsers allow you to control cookies
• Privacy Settings: Update your preferences anytime

Note: Disabling necessary cookies may affect website functionality.

1. Order Processing

Handling Time: Orders are processed within 1-2 business days (Monday to Friday) after payment confirmation.

2. Shipping Methods and Delivery Times

Domestic Shipping (Australia):

• Standard Parcel Post: Delivery within 2-6 business days, depending on your location.
• Express Post: Next business day delivery within the Express Post network; otherwise, fastest possible delivery.

International Shipping:

• Standard International: Delivery within 6-15 business days, depending on the destination country.
• Express International: Delivery within 2-4 business days to major metropolitan areas.

Please note: Delivery times are estimates and may vary due to factors beyond our control.

3. Shipping Rates

Domestic Shipping:

• Standard Parcel Post: Flat rate of $10.95 AUD for parcels up to 500g.
• Express Post: Flat rate of $14.95 AUD for parcels up to 500g.

International Shipping:

• Standard International: Rates start at $21.00 AUD for parcels up to 500g.
• Express International: Rates start at $45.00 AUD for parcels up to 500g.

Additional charges may apply for heavier parcels. Shipping rates are subject to change based on Australia Post's pricing.

4. Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can track your parcel using the Australia Post tracking system.

5. Parcel Lockers and Collection Points

For your convenience, Australia Post offers 24/7 Parcel Lockers at various locations. To use this service, sign up for a free Australia Post account and select your preferred Parcel Locker location during checkout.

6. Delivery Issues

Lost or Damaged Parcels:

• If your parcel is lost or arrives damaged, please contact us within 7 days of the estimated delivery date.
• We will liaise with Australia Post to resolve the issue promptly.

Incorrect Address:

• Ensure your shipping address is correct at the time of order.
• We are not responsible for parcels delivered to an incorrect address provided by the customer.

7. International Customs and Duties

International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.

8. Contact Us

For any shipping inquiries, please contact us at Jess@oceansoulsparkles.com.au.

Note: This shipping policy is subject to change without prior notice. Please review it periodically for any updates.

Returns

• We offer a 30-day return policy on unopened and unused products.
• To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.
• To start a return, please contact us at Jess@oceansoulsparkles.com.au.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Service Limitations

• Services are provided for temporary decorative purposes only
• Results may vary based on individual skin type and conditions
• We reserve the right to refuse service if safety is compromised
• Age restrictions may apply for certain services

Liability

• Clients assume responsibility for following aftercare instructions
• Ocean Soul Sparkles is not liable for allergic reactions to disclosed ingredients
• Our liability is limited to the cost of the service provided
• Comprehensive insurance covers public liability claims